Apr 18, 2013, 9:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: AA-Flyer-SAN
MODERATOR GUIDEPOST American Airlines is generally willing to refund price differences when a price drops - but If you are not sure of the terms and conditions of the specific fare you purchased, you may determine those by going to www.refunds.aa.com and entering your ticket number (begins with "001"), before you request an actual refund. You may also use the site to find your ticket number if purchased within the last 13 months.
Thread Tools
Search this Thread
Jun 7, 2012 | 10:48 am
#16
janetdoe
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
Originally Posted by tom911
Yes, it was called a rollover.
Thanks for the hint... Google to the rescue:
http://www.aa.com/i18n/agency/Bookin...lower_fare.jsp
For tickets issued prior to December 19, 2004:
The customer may receive a refund by accepting a travel voucher or MCO for the difference between the two fares to be issued in the passenger's name. No change fee applies.
For tickets issued on/after December 19, 2004:
The customer will receive the difference in the fares less the applicable change fee in the form of an AA travel voucher or MCO.
<snip>
Travel Agencies and Rollovers:
For both Domestic and International itineraries, Travel Agents to indicate “rollover” in the ticket endorsement box. Travel Agents may issue a non-refundable MCO for the residual amount (applicable fees apply for the exchange and may be deducted from the residual). The MCO must be made payable to AA for transportation only and show "non-refundable, valid AA only" in the endorsement box.
Bolding mine.
In the case of the BZE anecdote, I wonder if the ticket was flexible/refundable or effectively had a $0 change fee.
Jun 7, 2012 | 12:54 pm
#17
Happy
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,972
Originally Posted by janetdoe
Thanks for the hint... Google to the rescue:
http://www.aa.com/i18n/agency/Bookin...lower_fare.jsp
Bolding mine.
In the case of the BZE anecdote, I wonder if the ticket was flexible/refundable or effectively had a $0 change fee.
If it is refundable ticket that is simple - simply refund and rebook - the overpayment goes back to the original form of payment.
Without any more details I would tend to go with brp's conclusion - this is a one-off case.
Apr 17, 2013 | 11:40 pm
#18
huge
Join Date: Jan 2006
Location: Seattle
Programs: AAdvantage Plat+, FoundersCard, Amex Plat, TR Diamond, Marriott Gold, Wyndham Dia, HH Gold, Hertz 5*
Posts: 790
refund after AA fare drop? (<$150)
I'm pretty sure the answer to this will be no, based on this thread from last year, but ...
I have a reservation (x2 pax) on a one-way flight MIA-SEA, fare = $271, booked several days ago on AA.com with my CitiAAdvantage VISA. I just noticed that the fare has dropped to $169. Is there any way for me to get any sort of refund or compensation from AA?
Thanks for any info, even if just to confirm my negative expectation...
-huge
Apr 17, 2013 | 11:51 pm
#19
JMN57
Join Date: Dec 2009
Location: PHL / NYC / PSA-BLQ
Programs: AA PPRO, Marriott/Hilton Gold, AMX-Plat, Global Entry
Posts: 3,158
This is one good reason for buying Choice Essential.
Apr 18, 2013 | 12:15 am
#20
SFOPhD
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,067
Originally Posted by huge
Thanks for any info, even if just to confirm my negative expectation...
Confirmed, sorry.
Apr 18, 2013 | 1:00 am
#21
Andriyko
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,756
Since we do not expect an airline to charge more when the fare rises why should we think that a refund is due when the fare drops?
Apr 18, 2013 | 5:26 am
#22
shortkidd
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
In the past I have had to pay $150 reticketing fee. So, if the savings was significant then I got money, but if not then nada.
Apr 18, 2013 | 5:48 am
#23
3Cforme
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Originally Posted by Andriyko
Since we do not expect an airline to charge more when the fare rises why should we think that a refund is due when the fare drops?
Lots of U.S. retailers offer price guarantees. The OP's question isn't unreasonable.
Apr 18, 2013 | 8:51 am
#24
brp
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,643
Originally Posted by huge
I'm pretty sure the answer to this will be no, based on this thread from last year, but ...
And yet a new thread was needed to ask the same question, so as to be sure to fragment information and make it harder to find the answer in the future. Well done ^ 
Cheers.
Apr 18, 2013 | 8:58 am
#25
vrbaba
Join Date: Feb 2008
Posts: 2,172
Originally Posted by Andriyko
Since we do not expect an airline to charge more when the fare rises why should we think that a refund is due when the fare drops?
Originally Posted by 3Cforme
Lots of U.S. retailers offer price guarantees. The OP's question isn't unreasonable.
I agree with 3Cforme. It shows that the same product is being sold for cheaper by the same company, so why should some pay higher than others. In reality, we know the airline business does not work on a fixed markup/margin basis. However, if they did, it would be interesting to see how the climate would change among frequent flyers. I think most airlines would move towards the DL model where $$ becomes the criteria for elite status.
Apr 18, 2013 | 9:28 am
#26
supergrandslam
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
Originally Posted by 3Cforme
Lots of U.S. retailers offer price guarantees. The OP's question isn't unreasonable.
For the products bought several days ago????
Can you give me one example that U.S. retailer refunds the price difference when we find the product sold at cheaper price several days after we buy the product?
Apr 18, 2013 | 9:29 am
#27
JDiver
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
You are entitled to the full difference - minus the change fee in the fare you purchased, of course.
Originally Posted by huge
I'm pretty sure the answer to this will be no, based on this thread from last year, but ...
I have a reservation (x2 pax) on a one-way flight MIA-SEA, fare = $271, booked several days ago on AA.com with my CitiAAdvantage VISA. I just noticed that the fare has dropped to $169. Is there any way for me to get any sort of refund or compensation from AA?
Thanks for any info, even if just to confirm my negative expectation...
-huge
Last edited by JDiver; Apr 18, 2013 at 10:23 am
Apr 18, 2013 | 9:37 am
#28
seawolf
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,785
AA Get A Refund After An Airfare Price drop
It is called a rollover. AA charges $150 to process it.
FYI B6 does it for free and this can be accomplished online.
Apr 18, 2013 | 9:43 am
#29
Antarius
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Discoverist
Posts: 11,731
Originally Posted by supergrandslam
For the products bought several days ago????
Can you give me one example that U.S. retailer refunds the price difference when we find the product sold at cheaper price several days after we buy the product?
Some retailers do within a time period like BestBuy
Online: If you purchase your HDTV at BestBuy.com and the price on our Web site is reduced within 30 days, we'll refund you 100% of the difference
Doesn't make a whole lot of sense for airlines as their entire business model is based on demand- based pricing.
Apr 18, 2013 | 10:21 am
#30
card1953
Join Date: Dec 2002
Location: SMF
Programs: AA EXP 4MM
Posts: 815
Originally Posted by supergrandslam
For the products bought several days ago????
Can you give me one example that U.S. retailer refunds the price difference when we find the product sold at cheaper price several days after we buy the product?
The answer is yes if applied to a retailer--Nordstrom is one example. But a more analogous question would be whether I could get a refund for a ticket to an event such as a Broadway show or sporting event if the price went down--the answer would generally be no.
Show Printable Version
Email this Page
Reply Closed Thread
- First
- Prev
- 2 / 4
- Next
- Last
1
2
3
4
Forum Jump
Contact Us -Manage PreferencesArchive -Advertising -Cookie Policy -Privacy Statement -Terms of Service -
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.
